L.A.B 2023/24 NZ Summer Shows Terms & Conditions

The below terms and conditions are valid for the below upcoming events - 

L.A.B & Sublime With Rome - Wharepai Domain, Tauranga - December 28, 2023
L.A.B & Sublime With Rome - Trafalgar Centre, Nelson - January 5, 2024


We want everyone to have a safe and enjoyable time at this event. Please respect the land and people around you. Sexism, racism, homophobia, transphobia, unwanted touching or any other forms of harassment will not be tolerated.

The terms and conditions set out below constitute a binding agreement between Loop Live Limited (“Promoter”) and the person holding or using a ticket (“Event Ticket”) to the above list events (“Event”) at the above outlined venues (“Venue”) on the above outlined dates (“Event Date”) irrespective of whether the ticket was purchased by the person holding or using the Event Ticket (“you” or “your”). These terms and conditions should be read in conjunction with all statements and directives shown or displayed on your ticket, on-site at the Event, on the Promoter’s website and social media pages, or otherwise communicated by the Promoter from time to time (together, the “Event Terms”).

“Event Staff” includes the Promoter’s directors, partners, officers, employees, contractors, agents, volunteers, as well as any Venue staff.

1. Purchase of Tickets

1.1 The Promoter uses the above third party ticketing platforms as an intermediary to sell Event Tickets (“Ticket Merchant”). No other ticketing company is authorised to sell Event Tickets. Ticket sales may be subject to the terms and conditions of third party payment platforms, and you are solely responsible for paying any and all booking fees and charges in connection with the sale, including but not limited to transaction and processing fees (which for the avoidance of doubt are additional to the advertised ticket price).

1.2 Event Tickets may not, without the prior written consent of Promoter, be re-sold or offered for resale at a premium via any site or used for advertising, promotion or other commercial purposes (including but not limited to competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If an Event Ticket is sold or offered for re-sale or used in breach of this condition, the Event Ticket will be invalid and the holder of the Event Ticket may be refused admission or evicted from the Event. 

1.3 The Promoter reserves the right to enforce any published limit on the number of Event Tickets that can be purchased by any one person, and any Event Tickets obtained above such limit by any one person will be invalid.

2. Conditions of Entry To Event


2.1 Entry to the Event will be granted upon presentation of a valid Event Ticket at the Venue.

2.2 Any complimentary Event Tickets provided by the Promoter may not, without the prior written consent of the Promoter in each instance, be sold, transferred or used by anyone other than the person whose name is on the Event Ticket or to which the Event Ticket is registered.

2.3 Unless otherwise provided for in these Event Terms or required by law, Event Tickets are not exchangeable or redeemable for any other event, or any other consideration, monetary or otherwise.

2.4 At the time of on sale and announcement for the above event, this event has no COVID or other pandemic or global health issue-related entry or capacity restrictions. Face coverings are encouraged but not mandatory. Please head to https://covid19.govt.nz/ for the most accurate information.

Age Restrictions

2.5 The below age restrictions apply -

Both the Tauranga & Nelson events are R18.

Postponement Date

2.6 The below postponement dates will apply - 

Tauranga - December 29, 2023
Nelson - January 6, 2024

Please ensure upon purchasing you can attend both the original date, plus the postponement date. In the event of postponement, all tickets will be valid for the postponement date and there will be no refunds issued.

COVID-19 Information

2.7 At the relevant time and date of ticketing on sale, these events have no COVID or other pandemic or global health issue-related entry or capacity restrictions. 

2.8 In the unlikely event that the event is cancelled and does not proceed on any date, refunds will be provided but an admin fee of $10.00 per ticket plus any ticketing fees will be deducted from all refunds processed.

2.9 You and your guests will be required to comply with any Government directions, orders, regulations or guidance associated with COVID-19 or other pandemic or global health issue in place at the time of the event, which could change between now and the event, and which may include the requirement to isolate, wear masks or produce evidence of vaccination. Unless required by applicable law, refunds will not be required as a result of following the conditions of or changes to any applicable Government directions, orders, regulations or guidance associated with COVID-19, including where the event proceeds but the ticket holder is unable to attend as they are required to isolate as a result of contracting COVID-19 or having been in contact with a person with COVID-19. If the event is required to be rescheduled, tickets will be valid for the new date subject to availability. If you notify the ticketing company before the specified deadline (which will be 30 days from the time the rescheduled date is announced) that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the price of your tickets.

2.10 You acknowledge that as a condition of your entry, the Promoter, Ticket Merchant, Venue, government authority, and other third parties may collect your personal information for the purposes of contact tracing and complying with COVID-19 or other pandemic or global health issue related legislation, regulations and health orders (as per the current requirements). You warrant that any personal information provided by you to any third-party or the Promoter for the purpose of contact tracing is correct, accurate and complete. You also acknowledge that you may be required to submit contact tracing information to the Promoter or other third party through an authorised mobile application or web check-in service (“Check-In Tool”). If you use a Check-In Tool, your disclosure of personal information will be governed by the terms of the operator responsible for the Check-In Tool. The Promoter disclaims all liability in connection with your use of a Check-In Tool.

2.11 If any of the above events are unable to take place on the above advertised dates due to government regulations regarding COVID-19 or other pandemic or global health issue, best endeavours will be taken to postpone to another date. Any postponement will be directly communicated to all ticket holders. 

In the unlikely event that all dates are cancelled, the Promoter reserves the right to refund all monies less a $10 administration fee, plus any ticketing fees. 

3. Compliance with Laws and Directions

3.1 You must follow all reasonable directions of the Promoter and Event Staff, including but not limited to security, bar and traffic management personnel and directions conveyed on signage at the Event, and comply with all applicable laws (including regulations) at all times during the Event (including but not limited to liquor licensing, smoking laws and any physical distancing orders in force at the time of the Event).

3.2 In the case of an emergency or serious injury, you must follow all official directions of or authorised by the Promoter, security staff and emergency services personnel.

4. Recording and Photographing of the Event by Promoter

4.1 You consent to being included in any audio recordings, audio-visual recordings and photographs of the Event created by, at the direction of, or with the authority of the Promoter (“Materials”). In the event that you hold any rights in the Materials, without any fee or compensation payable to you, you irrevocably assign to the Promoter any and all benefit, right, title and interest in and to the Materials owned, controlled or created by you for the Promoter to hold and exploit in any context in any and all media now known or later devised absolutely, in perpetuity, throughout the world (including for advertising, marketing and promotional purposes whether in respect of the Promoter or third parties), free from any claims whatsoever from you. You waive all moral or other similar rights in respect of your performance or participation in the Materials that you may be entitled to under the laws of any jurisdiction throughout the world in perpetuity. To the extent that the foregoing waiver is not enforceable in any such jurisdiction, you unconditionally and irrevocably consent, for the benefit of everyone throughout the world, to the Promoter, its licensees and assignees doing or authorising the doing of any act or making or authorising the making of any omission which may infringe your moral rights in respect of the Materials.

5. Movement around the Venue

5.1 The Promoter will endeavour to make the Venue accessible for those using wheelchairs, mobility scooters or with a disability; however you acknowledge that the Venue has pre-existing natural terrain and pre-existing structures and facilities, and in some cases it may be impossible, impractical, unsafe or contrary to building laws or regulations to make all areas of the Venue accessible for all patrons. By purchasing an Event Ticket, you acknowledge and understand that some public areas of the Venue may not be accessible by all patrons. If you have any concerns about the accessibility of the Venue, please contract the Promoter prior to the Event for more information.

5.2 Please be respectful of the environment and place any litter in the recycle or other bins provided around the Venue. You must not damage, improperly use or tamper with any property or facility at the Venue, or intentionally or recklessly cause any damage or interference to plants or animals at the Venue or in the area surrounding the Venue.

6. Alterations or amendments

6.1 If the Promoter determines that a reduction to the capacity of the Event is necessary or desirable, the first purchased Event Tickets will remain valid up to the revised Event capacity. Any other Event Tickets will automatically be transferred to the next event, noting those ticket holders may request a refund in line with further information provided by the Promoter at such time.

6.2 The Promoter may deny admission to the Venue (including admission to a particular performance at the Venue) in accordance with the Event Terms or otherwise in its absolute discretion.

7. Refunds and Reschedules

7.1 Except where required by law, there will be no refund of any Event Tickets or for any unused portion of an Event Ticket. This includes but is not limited to where there has been a variation to the Event, if you are refused entry to or evicted from the Venue by the Promoter or Event Staff in accordance with the Event Terms, if you fail to attend the Event, if you arrive after the commencement of the Event, or if you leave the Venue prior to the conclusion of the Event.

7.2 If it is impractical or impossible to conduct the Event (in whole or in part) due to adverse conditions, you agree that the Promoter may elect to post-pone the Event to the “Alternate Date”, which will be the day immediately after the advertised Event date unless otherwise notified. In such circumstance, your Event Tickets will be redeemable for the Alternate Date, and you will not be entitled to a refund (unless otherwise required by law).

8. Voluntary Assumption of Risk

8.1 Entry to the Venue is at your own risk. You understand that your attendance at the Event may carry with it certain dangers, including the risk of injury and damage to you and your property. By attending the Event and entering the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Event.

8.2 You shall be responsible for the safety and security of all your belongings brought into the Venue. The Promoter accepts no responsibility for any loss, damage or theft of or to your possessions or property at the Event.

9. Variations to Event Terms

9.1 The Event Terms may varied at any time. Any variations become effective immediately once the variation is published, displayed or otherwise communicated.

10. Severability

10.1 If any provision or part of a provision of these Event Terms is held or found to be void, invalid or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force and effect.

11. Governing law

11.1 The Event Terms shall be governed by and construed in accordance with the laws of New Zealand and the parties irrevocably and unconditionally submit to the jurisdiction of the courts in New Zealand.

12. Privacy Information, Data Collection and Further Information

12.1 When using the The Promoter website (or any other website associated with The Promoter) and therefore agreeing to the sites terms and conditions, you are permitting Loop to collect the personal information provided in your ticket purchase.

12.2 Customers have a right under the New Zealand Privacy Act 1993 to see and correct any data held by The Promoter. Additionally, The Promoter will follow the safeguards specified in the above act to make sure that this information is only disclosed to and used for communication by individuals or companies as specified in these terms and conditions.

12.3 Personal information collected through the Promoters website will be shared with the event promoter / organiser for the event you have purchased. They will communicate with you regarding the event and may provide additional information or offers on the event purchased. Communication outside these grounds will require your explicit approval, and any email communication can be opted out by the customer.

12.4 By agreeing with these terms and conditions, you agree that The Promoter & the Ticketing Agent may contact you in future for customer feedback, marketing and other events. You will be provided the option to unsubscribe from this service.